Refund policy

We take product quality seriously and want you to be happy with your order. Because our products are fulfilled through a production partner, we handle returns and replacements on a case-by-case basis.

Due to hygiene and safety standards, we do not accept returns or exchanges on any beauty or cosmetic products that have been opened, used, tested, or tampered with.

This includes, but is not limited to:

  • Makeup, skincare, nail, or cosmetic items

  • Products with broken seals or removed protective packaging

  • Items that show signs of use, wear, or contamination

Once a product has been opened, it is considered final sale and cannot be resold for health and safety reasons.

Damaged or Defective Items

If your item arrives damaged or defective, we’ll make it right.

Please contact us within 7 days of delivery with:

  • Your order number

  • A clear description of the issue

  • Photos or video evidence showing the damage or defect

For shipping damage, photos should be taken before the item is used and, if possible, before packaging is fully discarded.

Once reviewed, we’ll offer a replacement or refund, depending on the situation.

Note: Minor cosmetic imperfections, packaging scuffs, or light residue from shipping are not considered damage.

Product Dissatisfaction

If you’re unhappy with a product for reasons other than damage or defect, reach out to us as soon as possible. We’ll review the issue and work with you to find a reasonable solution.

Because items are made to order, returns for preference or change-of-mind are not guaranteed.

What We Do Not Accept

To keep things fair and hygienic, we do not accept returns or refunds for:

  • Used or opened products

  • Items damaged due to misuse, wear, or improper handling

  • Orders with incorrect shipping addresses

  • Failed or refused deliveries

Once an item has been used, worn, opened, or altered, it is considered final sale.

Customer Returns Sent to the Warehouse

If a customer sends a return directly to our fulfillment warehouse:

  • The item will be returned to inventory (if eligible)

  • A return processing fee may apply

  • No automatic refund will be issued

If something doesn’t seem right, don’t sit on it — contact us and we’ll take a look. Clear communication and timely photos go a long way.